Unit 5 Quality Management focus points only
# Blogspot-Ready HTML for Chapter: Quality Management Main Topics Covered: Meaning and Definition of Quality Approaches to Quality (5 Views) Dimensions of Product Quality (8 Dimensions) Service Quality (SERVQUAL - 5 Dimensions) Meaning and Concept of Quality Management Principles of Quality Management (8 Principles) Quality System and its Elements International Organization for Standardization (ISO) ## English Section Meaning and Definition of Quality Quality refers to the features that make a product or service good or bad. It helps decide if something is superior or inferior. Good quality can give a competitive advantage to a business. It is what makes a product different from its competitors. Example 1: Two mobile phones may look similar. But if one lasts longer and works smoothly, it has better quality. Example 2: In a restaurant, quality means tasty food, good service, and clean surroundings. Think Question: You ...