SimonMash.com | Kerala Plus One & Plus Two Study Notes, Question Papers, Answer Keys, Resources

# Blogspot-Ready HTML for Chapter: Quality Management Main Topics Covered: Meaning and Definition of Quality Approaches to Quality (5 Views) Dimensions of Product Quality (8 Dimensions) Service Quality (SERVQUAL - 5 Dimensions) Meaning and Concept of Quality Management Principles of Quality Management (8 Principles) Quality System and its Elements International Organization for Standardization (ISO) ## English Section Meaning and Definition of Quality Quality refers to the features that make a product or service good or bad. It helps decide if something is superior or inferior. Good quality can give a competitive advantage to a business. It is what makes a product different from its competitors. Example 1: Two mobile phones may look similar. But if one lasts longer and works smoothly, it has better quality. Example 2: In a restaurant, quality means tasty food, good service, and clean surroundings. Think Question: You ...

English Section 1. What is Production Management? (ഉത്പാദന മാനേജ്മെന്റ് എന്താണ്?) Production management means managing the process of making products. It is about planning, organizing, and controlling how raw materials become finished goods. Example 1: Think about a biscuit factory. The manager plans how much flour and sugar to buy. He organizes workers and machines. He controls the quality of biscuits. This is production management. Example 2: In a car factory, production management decides how many cars to make, how to arrange machines, and how to check car quality. Think Question: Why can't a factory work without production management? Hint: Think about workers not knowing what to do and materials getting wasted. 2. Difference between Production and Operation (ഉത്പാദനവും പ്രവർത്തനവും തമ്മിലുള്ള വ്യത്യാസം) Production means making physical goods like cars or phones. Operations means providing services like banking or hospitals. Both need management. ...

Chapter 6: Important Topics: Measures of Central Tendency Importance of Measures of Central Tendency Qualities of a good average Types of Averages: Arithmetic Mean, Median, Mode Partition Values: Quartiles, Deciles, Percentiles Unit 6 Measures of Central Tendency focus points notes only Simple Explanation: A measure of central tendency is a single value that represents the entire data set. A measure of central tendency will represent whole of the distribution i.e.. measure of central tendency summarises data in a single value which represent the entire data.  Live Example 1: In a class of 10 students with marks: 45, 50, 55, 60, 65, 70, 75, 80, 85, 90, the mean (average) gives us one number to represent the whole class performance. Live Example 2: If we have daily temperatures for a month, the median temperature tells us the middle value, with half the days being hotter and half being cooler. Importance of Measures of central tendency  To find r...